FAQ's

Whisper Images

Here are the answers to frequently asked questions

When are you open?
Monday - Friday | 8:00am - 5:00pm,
After hours and Weekends by appointment
What payment methods do you accept?
Cash, Credit cards, eftpos, bank transfers, interest free payment plans.
How long until I get the final photos?
2-3 weeks for portraits or 3-4 weeks for weddings. More urgent timelines can sometimes be negotiated if required.
What are your package options?
Some people have a firm idea of what they would like and we are happy to customise a package to suit your needs, for those who aren’t sure, we have a list of our popular packages to give you inspiration. Packages usually include a large framed print and several smaller ones as well as gift prints. Albums and canvases are also catered for. USBs of both low-res and hi-res images are available with some packages.
Are there any cancellation fees?
If a wedding is cancelled the $300 booking fee is non-refundable. If the wedding is postponed and we are available for the new date, the booking fee will be transferred.
What photo services do you provide?

Corporate:- Products, Staff, Premises and Property.

Real Estate:- ground, interiors and aerials.

Pets:- Especially Horses and dogs

Portraits:- singles, couples, families and pets.

Engagements:- surprise proposal package, parties.

Weddings:- small intimate elopements to larger celebrations.

What area do you service/sell to?
Sunshine Coast and beyond by arrangement. Interstate and Overseas bookings available.
Is there anything we should do to prepare for the shoot?
Family portrait shoots look great with a little planning such as choosing clothing that complements and ties in together. For example even a small amount of a similar colour here and there on everyone’s outfits eg a bit of red or blue can look great and gives the portrait a nice cohesive look. Clean hair (although it may seem obvious to some) is sometimes overlooked and can make a big difference. Clothes that are comfortable to sit in, stand, walk etc. A change of outfit is fine as well during our session for a different look. Think about the image you want to have on your walls at home? Is there a colour scheme you want to keep in with as well? Have a chat to those involved in the shoot and of course you can always ask me if unsure.
Is there a booking fee?
For weddings, a $300 non-refundable booking fee is required at the time of booking. This comes off the balance of your chosen package. If a date change is required and we have availability, the booking fee is transferable.
What photo sizes do you offer?
We can do photos in any size you require. There are several popular standard sizes which are offered in our packages but as we use a professional printing lab and also custom frame, we can cater to just about any size you like.
What happens if it’s raining on the day of my photoshoot?
If it’s a wedding we make the most of it and have some great rainy shots to prove it! If it’s a portrait shoot and heavy rain we can usually arrange another day.
Will I receive all of the unedited photos or raw files?

Unedited or raw images will not be supplied as they require specialised software programs and experience to edit. Editing is included as follows and images are supplied as per arrangement or package via email or usb in low-res format for web use or high-res by arrangement for printing.

Portraits and wedding:- The best images from your shoot are edited and perhaps a little magic applied when needed. Talk to us if there is anything in particular you would like edited - ie temporary marks like pimples or  injuries such as cuts or bruises can be removed however scars would not be unless you request it.

Corporate:- Staff photos as above. Products can be photographed in situ with backgrounds and/or backgrounds removed for website and catalogue use.

Real Estate:- It is illegal to alter real estate images in a way to disguise issues or mislead people. Attention to detail is paramount when taking the photos to ensure that the property is displayed to its best potential. Accurate reproduction of colours for interiors etc

Boundary lines can be added to images to show property size or perhaps surrounding street names etc with aerials.

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